We support withdrawals via bank transfer, card refund, e-wallets and cryptocurrency where applicable. Methods available to you depend on your region and the original deposit method. We prioritize returning funds via the same channel used to deposit when possible to comply with regulatory and anti-fraud rules. We display all available options in your wallet with estimated processing times and any applicable limits.
For card refunds, banks may require additional processing steps which can add time beyond our internal processing. Crypto withdrawals incur network fees and confirmation times which are outside our control, but we process payout requests promptly after internal checks are completed.
| Method | Processing Time | Minimum Withdrawal |
|---|---|---|
| E-wallets | Instant to 24 hours | $10 |
| Bank transfer | 1-5 business days | $50 |
| Card refund | 1-3 business days | $20 |
| Cryptocurrency | Minutes to 1 hour (confirmations) | $10 |
We require identity verification to process withdrawals for most accounts. Standard documents include government-issued ID and proof of address. For certain payment methods or large sums additional documentation may be required for anti-money laundering compliance. Verification status is indicated in your account profile and once completed often speeds up future withdrawal processing.
We treat all documents securely and in accordance with privacy regulations. You can upload verification documents directly through the secure upload form in your account settings. Our team reviews documents promptly and notifies you of the outcome or any additional required steps.
Log in and check your wallet to see if you have bonuses affecting withdrawals.
We strive for transparent fee structures. Many withdrawal methods are free from platform fees, however external processors or banks may charge fees. Minimum and maximum withdrawal limits are displayed in the wallet prior to confirming a withdrawal. We also impose internal limits to mitigate fraud and comply with regulatory requirements; these limits are described in our terms.
If a fee is applicable it is shown before you confirm the withdrawal request. For high-value transactions we may require additional verification which can extend processing time. We aim to complete payouts efficiently while maintaining security and compliance.
Once you submit a withdrawal request, our internal review begins and we notify you of the estimated processing time. You can track the status of your request in the account transaction history. For any required document review we will message you with instructions and update the status as documents are approved. We aim to transparently track each payout until completion.
If a payout is delayed beyond expected windows, contact support with the transaction reference so we can investigate with priority. We cooperate with payment partners to resolve issues and provide clear updates about any exceptional delays.
Times depend on method: e-wallets and crypto are fastest, bank transfers and card refunds may take several business days.
Verification is required to comply with regulatory and anti-fraud measures and to protect account holders and the platform.
Platform fees are rare; external processors may charge fees. All fees are displayed before confirming a withdrawal.
Withdrawals can sometimes be canceled before processing completes. Contact support immediately with the transaction reference to request cancellation.
